FAQ

We’re here to help you at info@drugstars.com but. first have a look in here and maybe you can find the answer you are looking for.

About the app

  • It’s very simple to use DrugStars, and if you have any problems, don’t hesitate to contact us.

    First, you download the app and login with your Facebook account or create your very own DrugStars account.
    Then, you register your medicine, vitamins etc.
    You will receive reminders based on the information that you registered with your medication, and every time you receive a reminder, you will also be able to collect a ‘star’. You can also earn stars by reviewing your medicine or by referring other people to join DrugStars.
    When you have earned 50 stars, you can donate them to one of the health charities in the app. DrugStars turns the ‘stars’ into real money and donates them to the health charities approx. every 6 months.
    See some of the great memories in Donations.

    If you wish, you can see a more detailed guide to the DrugStars app right here: Download The DrugStars Guide right here

    We also have a Danish guide in Danish sign language made together with Danske Døves Landsforbund.

  • You receive one star per dose, and you can collect as many as possible depending on your prescriptions and the number of over-the-counter products you use.
    Reviews and participation in surveys count too, as does verification of your medications by taking a photo of your medicine. You can easily earn 1000 stars per year.

    Stars not collected within seven days expire automatically. Stars collected and made available for you to donate may expire six months after being accrued.

  • One star represents $0.01 / £1 penny. It doesn’t sound a lot, but remember that an average patient takes about 1,000 doses of medicine per year. And imagine that 1,000,000 other patients do the same, then each star is worth a lot to health charities and future patients.

    Stars are digital items only, and, regardless of the terminology used, have no cash value and may never be redeemed for “real-world” money for personal use. During the donation process, your stars will be converted by us to real-world money that the health charities receive via bank transfer.

  • We cover our donations with money from our own pocket, private foundations and distributing anonymized and aggregated data to our commercial partners. These companies want to understand our users’ experience in order to improve their products. We are fully committed to data privacy and protection and to making sure insights are applied to benefit our users and the wider patient community.

    Remember; DrugStars is for the users, and we will stay that way. Therefore, we will never be giving out any personal information about our users. 

  • We only recommend DrugStars for people that are 18 or older. Children under 18 should ask their parents, guardian or health care professional to help them.

  • After earning 150 stars, you become a bronze member, after 250 stars, a silver member, and, after 500 stars, a gold member.
    This will not have any effect on your DrugStars experience – well except for the fact that your DrugStars app will be much prettier!

  • When you donate your stars to a disease area that has no charities yet we save them all up and your stars will go to the first health charity that joins DrugStars within that specific area.

    Help us expand the selection of charities by recommending DrugStars to your favourite health charity. Ask them to email us at info@drugstars.com

  • This is just for verification; it ensures that your reviews are real. It is important that information used for future medical research and development is valid and that patient reviews are genuine. We do not store or use these images for anything else than for verification.

  • Yes. In that case, the donation is made anonymously. But why not be proud of your contribution, and make others follow your example.

  • This is a difficult question because it varies a lot: Sometimes, we contact a charity and hear if they want to join, sometimes the charities contact us and ask if they can join.

    However, we can say this much: as long as a charity is a registered and legal health charity, it can join DrugStars.
    We’re often receiving requests regarding new charities, but we would like to encourage you to contact the charities directly and tell them about DrugStars.

  • Every time you make a donation of 50 stars to a health charity, you will receive one lottery ticket for the monthly lottery. Your tickets will not expire, so every month, you will have more chances of winning. The winner will be drawn automatically every month and will be contacted personally. You participate automatically.

  • You can delete your account directly from the profile section of the app. We would hate for you to leave, so if you have a question write us an email at info@drugstars.com  and let’s see if we can work something out.

Data & Donations

  • We cover our donations with money from our own pocket, private foundations and distributing anonymized and aggregated data to our commercial partners. These companies want to understand our users’ experience in order to improve their products. We are fully committed to data privacy and protection and to making sure insights are applied to benefit our users and the wider patient community.

    Remember; DrugStars is for the users, and we will stay that way. Therefore, we will never be giving out any personal information about our users.

  • At DrugStars, we’re very open about our handling of data. When it comes to selling data, DrugStars lives up to all requirements and rules. We have let the app get reviewed by external lawyers as well as the Danish Medicines Agency to ensure that everything is by the book. There have been no objections in that context.

  • Yes, DrugStars sells data to the pharmaceutical industry, always on an aggregated and anonymised level. That’s how we are able to pay for the donations to health charities. In that way, we have created this ethical model where we pay our users for the data they provide.

    DrugStars’ data can eventually have a great impact on the development and improvement of medication. In the end, our vision is to become the world’s largest patient movement. We will always be on the users’ side and be independent of the pharmaceutical industry. That’s why there is no connection between the money that we make and the donations that we donate.

    DrugStars also provides free data to scientifical research at universities.

  • Some charities have decided that they will not receive donations directly from the pharmaceutical industry, even though it is completely legal. Of course, that is okay. But donations from DrugStars are not donations from the pharmaceutical industry. We have simply chosen to give back and be socially responsible by letting the users decide where the money will go.

    Would a charity say no to receive a donation from a large TV-station, simply because the station had made money on commercials for over-the-counter medicine? And we’re pretty sure that charities do not check whether or not their donators has made money on stocks in a pharmaceutical company.

  • No. We would never give away any personal information about you to anyone.

  • Data from reviews (patient experiences with products) will be sold in anonymized and aggregated form to companies who want to understand patients’ experience in order to improve their products. The information will never lead back to you, but will instead be crucial in the development of future medicine. Remember, DrugStars is for the users, and we will stay that way.

    All aspects of Privacy are described here and Terms are here.

DrugStars

  • DrugStars ApS is a Danish company founded by Claus Møldrup, a former professor at the University of Copenhagen in modern medicine. He founded it together with Claes Rasmussen, former CEO at TWBA, Finn Overgaard, former CEO at RelationshusetGekko, Martin Plambek, former GM strategic marketing at Maersk Group, Jesper Kilbæk, former director of a bank, and Paul Clements, Creative partner at Mensch.

    Basically, DrugStars is an app that reminds you to take your medicine and awards you with stars that you can donate to health charities. But we’re so much more than that:
    DrugStars hopes to become the largest patient movement in the world. A movement of patients who give to others just by taking their medicine as prescribed. And most importantly, a movement of patients who share their experiences and perspectives with regard to their medicines, so that this knowledge can be used to improve treatments. The ambition is to make you proud of taking your medicine the right way – to make you a real DrugStar.

  • No we are not a charity, DrugStars has no political agendas and we do not exclude any diseases from being inside the app. If you feel we are missing something, a drug, a charity or anything you feel would benefit our app, please email us at info@drugstars.com